Welcome back to all of our loyal roundup readers! This week we have some great articles on how to handle customer service and treatment refusals as well as other interesting reads about financial pressure and the affects of mouthwash on oral health. Read on for more details and share your thoughts and experiences with us, we would love to hear them. Until next time, stay informed and better your practice.
In the dental field, there is a tricky balance between serving the client’s best interest and serving the best interest of the practice. In a struggling economy, some dentists are tempted to embellish their diagnosis to put some extra cash in their pocket and keep their practice afloat. To battle this thought process, it is up to you, the dentist, to empower your patients with knowledge so they can protect their mouths from needless treatments and protect their wallets from pricey procedures.
The great debate regarding mouthwash and its affect on oral cancer is making its rounds again as a new European study has been released. In this study, researchers found that the people with the poorest oral health had a more than doubled risk of oral cancer compared to those with the best oral health. Researchers also found that the link between oral cancer and mouthwash is still unclear, only finding an association when users rinsed more than three times a day with mouthwash.
The age-old slogan, “the customer is always right” may not always hold true, especially when it comes to the office no-show. When a no-show does occur, Chris Salierno, DDS advises you to politely and firmly remind them of your policy and charge them a missed appointment fee. According to Dr. Salierno, keeping policies like this in place keeps the practice organized and keeps patients from taking advantage of them. Read on for more suggestions on how to improve your customer service without compromising your business!
What do you and your practice do when a patient refuses mandatory treatment? Do you let them just slip out the door? Jan Keller explains that the best way to handle this situation is by having the patient sign a Refusal to Consent to Treatment letter. This letter explains the treatment prescribed, the benefits to the treatment and what can happen if treatment is delayed. Often times, the letter forces patients to realize the importance of their treatment when they are presented with the facts and the consequences of their refusal.
Have you ever had a patient refuse non-elective treatment? If so, share your experience in the comment section below and tell us how you addressed the situation.