By Judy Kay Mausolf
In a recent blog, I shared with you some of the advice I give to my clients to help them cultivate a happier, healthier and higher performing culture while delivering care with more focus and passion! I covered the first fundamental—which is “Know Them”—in my previous post. In this blog, I want to reveal the second and third fundamentals of my philosophy for showing patients you care.
2. Don’t Judge! It is human nature to have our favorite patients, and we go above and beyond in delivering their care. We are, in essence, judging our patients based on their behavior. Sure, we will be courteous and polite, but before we go all out, we evaluate their worthiness first. It’s as if they need to meet some kind of external standard we have set in our mind. Unfortunately, we often treat certain patients differently based on external standards—such as being tardy, quirky, uptight, anxious or upset—and fail to deliver the level of care that we would for our favorite patients…our VIPs! Continue reading
The Four Fundamentals of Patient Care: Part I
By Judy Kay Mausolf
You may have heard the phrase, “They don’t care how much you know until they know how much you care!” I am blessed to work with dental teams nationwide to help them cultivate a happier, healthier and higher performing culture while delivering care with more focus and passion; however, the care part can often be vague and confusing. To better customize workshops to meet the practice’s needs, I send teams surveys for feedback on where they feel they excel and where they would like to grow. Most team members score themselves high at delivering excellent care—yet when I observe the team, I often find the opposite to be true. I have found this disconnect often stems from a difference of opinion or understanding about the meaning of care, which is why it is important for leadership (Doctor/Practice Administrator/Team Leads) to be on the same page and clearly define and model what it means to deliver exceptional care in their office.
Here is the first of four fundamentals that show our patients how much we care. Continue reading
If practice owners can take their team to only one educational event each year, how do they decide between the dozens, if not hundreds, of dentistry conferences and trade shows offered? Obvious reasons to attend one event over another include a strong educational program or valuable networking opportunities…maybe even a fun location that can fuel teambuilding. But what about technical support? Prioritizing a conference that offers technical support for the solutions already being used in a practice can help decisions makers narrow the field of which conferences to attend.
At Carestream Dental’s Global Oral Health Summit, being held Nov. 10-12, 2017, in Orlando, Fla., attendees can visit onsite support rooms for personalized one-on-one help from technical CS OrthoTrac, CS PracticeWorks, CS SoftDent, CS WinOMS and imaging software experts. The support team can address users’ biggest concerns and answer their most pressing questions in a casual setting. Software users can also attend software-specific hands-on courses led by certified trainers for additional insight into their practice management systems. At the end of the first day of programming, teams can reconnect with their peers in their specialty and hear directly from Carestream Dental leaders about what’s new for their specific software and also have their questions answered. Continue reading