The Four Fundamentals of Patient Care: Part I
By Judy Kay Mausolf
You may have heard the phrase, “They don’t care how much you know until they know how much you care!” I am blessed to work with dental teams nationwide to help them cultivate a happier, healthier and higher performing culture while delivering care with more focus and passion; however, the care part can often be vague and confusing. To better customize workshops to meet the practice’s needs, I send teams surveys for feedback on where they feel they excel and where they would like to grow. Most team members score themselves high at delivering excellent care—yet when I observe the team, I often find the opposite to be true. I have found this disconnect often stems from a difference of opinion or understanding about the meaning of care, which is why it is important for leadership (Doctor/Practice Administrator/Team Leads) to be on the same page and clearly define and model what it means to deliver exceptional care in their office.
Here is the first of four fundamentals that show our patients how much we care. Continue reading
If practice owners can take their team to only one educational event each year, how do they decide between the dozens, if not hundreds, of dentistry conferences and trade shows offered? Obvious reasons to attend one event over another include a strong educational program or valuable networking opportunities…maybe even a fun location that can fuel teambuilding. But what about technical support? Prioritizing a conference that offers technical support for the solutions already being used in a practice can help decisions makers narrow the field of which conferences to attend.
At Carestream Dental’s Global Oral Health Summit, being held Nov. 10-12, 2017, in Orlando, Fla., attendees can visit onsite support rooms for personalized one-on-one help from technical CS OrthoTrac, CS PracticeWorks, CS SoftDent, CS WinOMS and imaging software experts. The support team can address users’ biggest concerns and answer their most pressing questions in a casual setting. Software users can also attend software-specific hands-on courses led by certified trainers for additional insight into their practice management systems. At the end of the first day of programming, teams can reconnect with their peers in their specialty and hear directly from Carestream Dental leaders about what’s new for their specific software and also have their questions answered. Continue reading
The Global Oral Health Summit offers an educational program designed to arm attendees with new skills they can put into use in their practices right away. From overviews of the latest industry trends to how-to courses geared towards software users, attendees will discover tips and tricks to increase efficiency; uncover new ways to tackle everyday challenges; learn new strategies for promoting their practices; and explore innovations in diagnostic techniques. Before you arrive in Orlando to start learning, consider these four “Cs” to get the most out of the education program:
Customize Your Experience
The Summit is fully customizable upon arrival. There’s no need to pre-register for courses, so attendees have the freedom to adapt their schedules to their needs and interests as often as they would like.
Choose Your Path
To keep teams on the cutting edge of industry standards, courses fall into the following relevant categories: Case Acceptance, Change Management, Efficiency, Marketing Your Practice, Practice Improvement, Practice Technology, Prevention, Team Building, and Digital Oral Health. Take the quiz to determine which courses best fit your needs and interests. Continue reading
It’s easy to think of technological innovation in terms of the things we can hold in our hands—whether it’s the latest smart phone or the latest intraoral scanner. However, software—which isn’t quite as tactile—plays a huge role in simplifying our day-to-day lives, as well as workflows in the practice. Implant planning is currently experiencing a renaissance in innovation, and in addition to the hardware—scanners, CBCT systems, etc.—that is part of that change, software is also changing the way implants are planned, placed and even ordered.
According to Mark Setter, D.D.S., M.S., an automatic implant report can also help doctors better brand their practice, build relationships with referrals and even make things easier for patients who may be moving.
Being able to create reports for my referrals based on individual images and add my office logo and notations to the report is very easy to do. I am able to do it on the fly, without having to dedicate time to do reports—this is very powerful to me as a dental specialist. Even packaging up the DICOM files to send with a patient who is moving out of the area is just a couple of mouse clicks away. We just copy the data to a memory device or CD and send it to the future dentist, with no real effort on our part. Continue reading
This year’s Global Oral Health Summit—held from Nov. 10-12—is moving to Orlando. And, while we know there are countless reasons you should register for this year’s event, we’ve worked hard to narrow down the list. Click on the image below to explore the top 10 reasons you and your team should register for the Summit.
Are there any reasons we missed? Let’s discuss in the comments section below.
EDITOR’S NOTE: In addition to offering continuing education and networking opportunities, the 2017 Global Oral Health Summit will also provide participants with the chance to partake in a special volunteer activity. Clean the World will guide attendees in assembling hygiene kits to distribute to those in need in the Orlando community. Carestream Dental will also be accepting monetary donations on behalf of Clean the World during the Summit, and contributions of unused toothbrushes, toothpaste and dental floss will be welcomed. Learn more here.
During the holidays, it’s common to give thanks and reflect on a successful year—a thriving practice, a dedicated staff and happy patients being among them. Some practices may even use this time to give back to their communities, whether through canned food donations or Angel Trees in the office lobby, or a day of volunteering at a food bank with the whole practice.
However, doctors and their staff have valuable skills to offer their communities at any time of the year. Giving, without any expectation of gain, allows dentistry to change lives. Continue reading
Have you ever worried about theft in your practice? Stop worrying and start protecting.
In this video, I share three things that you can do as a practice owner to guard against embezzlement in your practice.
A common sense approach can go a long way toward keeping your practice safe. Remember these three tips:
- Listen to your inner voice.
- Print and review your own reports.
- Be skeptical during the hiring process.
To learn more, go to www.dentalembezzlement.com or call 1-888-398-2327.
Online reputation management: Attract new patients and position your practice for success
In today’s complex economy, your patients work, shop, socialize, and connect digitally— living online as much as they do in the “real world.” But amid all the transformation, one thing hasn’t changed: the importance of first impressions. To attract new patients, you must make each first encounter count.
Not long ago, patients would get their first impressions of your practice through advertising or “curb appeal”—the image you projected for the world to see. Today, however, a prospective patient’s first encounter with your practice is overwhelmingly likely to happen online. So what replaces that moment when a patient decides to step through your front door? Continue reading
Many areas of the dental practice are now influenced or controlled by digital features. Most practices have already adopted some element of technology to help improve the efficiency of the business and the outcome for their patients. The majority, however, still have opportunities to integrate further digital alternatives.
Why haven’t practice owners converted to digital wherever possible? There are a number of reasons why, but they usually come down to two: cost and time. In comparison, the lucky few who have adopted digital dentistry are “innovators,” embracing technology to the fullest, and reaping the rewards.
Where is digital dentistry in the practice?
In the last few decades, digital options have become available in both the clinical and business side of dental practices, including:
- Shade matching
- Computer-aided design and manufacture (CAD/CAM)
- Diagnosis and analysis, such as detection for caries, temporomandibular joint and muscle disorders
- Practice management
The latter, although it does not have a clinical application, is becoming increasingly important in this era, since records and reports are essential to meeting organizational and legal standards. Improvements in practice management software—and the range of products available—mean that practices are becoming more efficient as businesses. Continue reading
The provision of affordable treatment is the major issue facing our healthcare system. All other problems flow from that.
As a general rule, patients care about quality outcomes and the overall experience of a healthcare encounter. They do not care as much about cost if they do not pay directly for treatment.
When money is the only object treatment is denied or the cheapest alternative is mandated. How many times have you had patients refuse treatment because their insurance will not cover it? Way too many. Continue reading