The Knowledge Exchange

A major reason for attending any conference is for educational purposes. The Global Oral Health Summit has some of the best and brightest industry speakers, trainers and doctors lined up to guide attendees on their educational journey, but opportunities also exist outside the classroom for people to learn from their peers in the industry.

Carestream Dental calls it the “knowledge exchange;” the concept is similar to The Exchange, the online software users’ community, where attendees/users are can ask questions and learn from each other’s experiences. The Summit offers several spaces for attendees to meet with their colleagues and exchange ideas, tips and tricks and suggestions for how they can take their practices to the next level:

Hackathon

This mass brainstorming session is a collaborative effort with other oral health care professionals to find solutions to the challenges practices face every day. Innovators from MIT will guide participants in problem-solving scenarios to encourage the free flow of ideas and communication about the future of the oral health industry. In particular, the hackathon will address boosting the efficiency of day-to-day operations, enhancing the patient experience and improving their practices. Continue reading

How Scripts Can Facilitate Patient Education

By William J. Moorhead, D.M.D.

In years past, when a clinician made a recommendation, the patient almost always accepted the treatment plan and proceeded with the procedure. A lot has changed since then. With the advent of the internet, patients often want time to do their own research before making a treatment decision because they feel the need to look out for their own self interest.

You may already know the concept of co-diagnosis—the term used to describe the process where patients are guided through a self-discovery of their problems. Technology now helps us tremendously in this process, with intraoral cameras and digital photographs and radiographs.

If you take digital photographs early in the examination appointment, you give patients the opportunity to see their actual conditions—and own their problems before the doctor performs the exam. Most patients expect far fewer issues than are actually present. By seeing the evidence firsthand, however, their self discovery improves case acceptance. Continue reading

Cloud: Helping You Expect the Unexpected

From hacking to inclement weather to server issues, there are a lot of unforeseen threats that can wreak havoc on your practice if you don’t have the right solutions in place. You have to worry about disruptions to your patient schedule, the security of your patient data and the potential hit to your reputation if “the unexpected” occurred.

We have the stories of three practitioners who have found significant peace of mind with a cloud solution for their practice management software.

In the case of Dr. Ogata, he was planning to transition to the cloud in just a few months when a server crash drastically moved up his timeline.

Server Crash Requires Emergency Intervention

“On Monday morning, my team informed me that our server was down. At first I attributed it to the weekend’s storm—but they were insistent that immediate action was needed, as the server wouldn’t boot up at all,” recalls Dr. Ogata. “So we were T-minus 5 minutes to patients, facing the dreaded ‘blue screen of death,’ and with no access to our OrthoTrac database. That’s when the panic struck, and I contacted my sales representative for information about OrthoTrac Cloud’s ‘emergency’ conversion process. Although we were already planning to upgrade to the Cloud in 2014, fate intervened, and it had now become priority #1 for Q4.”

Dr. McKeta was away at a conference when, back at his office, rainfall reached 500-year event levels. He wasn’t worried, though, because his cloud solution was already in place.

Cloud Technology Helps Dr. McKeta’s Practice Weather the Storm

Dr. Nathan McKeta, of Mt. Pleasant, S.C., was well aware of the effect South Carolina weather could have on small businesses—especially their electronics. In addition to the flooding caused by the nation-wide weather system, hurricanes are a frequent concern on the coastline. “It’s  nice to have that peace of mind to know that, no matter what was happening at my practice during, all of my information is safe. It’s one less thing to worry about when running a business.”

Fast access to patient images and information is why Dr. Fine first considered a cloud solution. But HIPAA-compliant protection of his patient data is an additional benefit he’s enjoying.

Are you considering a cloud solution? Or, if you’ve already transitioned to cloud, what benefits do you value the most?

++2D images are available immediately. Carestream Dental 3D images are available the next day.++

The Four Fundamentals of Patient Care: Part II

By Judy Kay Mausolf

In a recent blog, I shared with you some of the advice I give to my clients to help them cultivate a happier, healthier and higher performing culture while delivering care with more focus and passion! I covered the first fundamental—which is “Know Them”—in my previous post. In this blog, I want to reveal the second and third fundamentals of my philosophy for showing patients you care.

2. Don’t Judge! It is human nature to have our favorite patients, and  we go above and beyond in delivering their care. We are, in essence, judging our patients based on their behavior. Sure, we will be courteous and polite, but before we go all out, we evaluate their worthiness first. It’s as if they need to meet some kind of external standard we have set in our mind. Unfortunately, we often treat certain patients differently based on external standards—such as being tardy, quirky, uptight, anxious or upset—and fail to deliver the level of care that we would for our favorite patients…our VIPs! Continue reading

Evolve from the Stone Age: Digitizing Existing Stone Models

By Matt Hendrickson
Orthodontic Business Director, Carestream Dental

Digital models as seen on CS Model software from Carestream DentalAt the busy orthodontic practice, there’s simply not enough room for stone model storage. Well-established practices can have decade’s worth of models taking up space onsite or gathering dust and wasting money in offsite storage. Even after patients move on and the appropriate number of years have passed, destroying stone models is also costly.

Like almost everything these days, the answer is digital. Intraoral scanners have made it easy to take digital impressions and software can render a digital model for case presentation. But what about all those existing stone models from before digital solutions were available? Fortunately, intraoral scanners can be also used to scan conventional models. And, when preferred, there are multi-functional extraoral imaging systems that not only capture panoramic, cephalometric and 3D images, but can also scan existing models and traditional impressions in order to digitize them at no additional per model cost. Continue reading

Take Your Practice to the Next Level—Top 10 Reasons to Go to the Global Oral Health Summit

Whether you’re a CS PracticeWorks, CS SoftDent, CS OrthoTrac or CS WinOMS practice, the Global Oral Health Summit is where Carestream Dental software users go every year to learn how to boost the efficiency of day-to-day operations, improve the patient experience and promote their practices. In short, the Summit is for teams that want to take their practice to the next level, so Carestream Dental has stepped up its game with next-level courses, speakers, social events and networking opportunities.

  1. Learn from the Best
    Industry consultants and renowned doctors share their insight with a personable and unique approach. Attendees can pick and choose the courses that fit their needs or choose from tracks based on either specialty or software. Courses cover case acceptance, change management, efficiency, improving practice marketing, practice technology, prevention, team building and digital oral health. Plus, keynote speaker Ryan Estis addresses how embracing change can be to your practice’s advantage.
  1. Become an Expert
    In addition to lecture-style courses and panels on the latest industry trends, Carestream Dental trainer-led hands-on sessions walk users through the nuances of CS PracticeWorks, CS SoftDent, CS OrthoTrac and CS WinOMS, with both beginner/intermediate level and advanced level classes. These courses allow participants to work within the software while asking questions directly of software product experts. By the end of these hour-long courses, users will have learned the tricks and shortcuts needed to streamline their practice management.
  1. Earn CE Credits
    All of the courses and sessions add up to be the perfect opportunity to earn Continuing Education credits—up to 13, in fact. Keeping up with education is important, no matter the specialty or attendee’s role, in order to stay on par with latest techniques and technology.
  1. Exchange Ideas, Not Just Business Cards
    At the Summit, teams from across specialties and regions can connect with peers to exchange ideas, share solutions and build referral connections. Software-specific plenary sessions connect software users so they can exchange tips and learn about product updates, while the networking kick-off lunch helps attendees network and build referrals in a relaxed setting.
  1. Socialize Poolside
    New friendships and connections can be made in the hallways on the way to class, or at the spa or by the pool. It’s no joke; the opening reception is poolside, broken up into specialty groups, with a special laser light show to close the evening. Doctors and staff can choose from any other number of social events over the course of the Summit to mix and mingle with peers from within their specialty or to network with practices from across the industry.
  1. Get Up, Get Moving
    Get pumped up each morning with fitness programs offered by Carestream Dental. Studies show that exercise increases endorphins and enhances focus. On Friday, a Latin dance-inspired cardio workout is the caliente way to start the day. Saturday morning, join Carestream Dental team members for a fun walk/run that takes participants around the beautiful grounds of the hotel.
  1. Hack the System
    Carestream Dental has invited innovators from MIT to host a hack-a-thon, a collaborative effort with other technology users to simulate real-world problem solving scenarios. If an attendee has a technology “hack,” idea or solution that they know will help other practices, this mass brainstorming session is for them. The solutions discussed during the hack-a-thon may be used to shape the future development of dental technology.
  1. Give Back
    For those arriving in Orlando early, a special service project hosted by Clean the World brings attendees together over breakfast Friday morning to assemble hygiene kits that will then be provided to underprivileged members of the Orlando community. Carestream Dental will also be accepting donations on behalf of Clean the World, or attendees can donate unused toothbrushes, toothpaste and dental floss in designated drop-off boxes to be used in future kits.
  1. Relax, It’s Florida
    Orlando in November, what’s not to love? In addition to the sunshine and warm weather, the beautiful Orlando World Center Marriott is a self-contained tropical paradise. For those who wish to venture outside the hotel, Carestream Dental intentionally left Sunday wide open for attendees to take advantage of all Orlando has to offer. The city’s “Show Your Badge” program lets attendees present their conference registration badge at participating restaurants for special discounts, and the hotel even offers shuttles to and from Disney World.
  1. Explore the Latest Technology
    In the Carestream Dental Exhibitor Partners Pavilion, experience all the current technology and services Carestream Dental and its partners have to offer. Attendees can chat with representatives from Carestream Dental and dozens of other companies to find the solutions to the biggest challenges their practices’ face.

To learn more about all the Global Oral Health Summit has to offer, visit carestreamdental.com/globalsummit.

The Benefits of a Traced Cephalometric Image

By Matt Hendrickson
Orthodontic Business Director, Carestream Dental

No matter how accurate the diagnosis or how strongly an orthodontist recommends someone undergo treatment, case acceptance ultimately lies with the patient and/or their parents. And they’re not just accepting treatment; they’re accepting you as their doctor for the next several months to several years. One way to both increase case acceptance and build trust between you and your patients is to go the extra mile and produce a traced cephalometric image during each case presentation.

Automatic landmark detection software can now trace a ceph in as little as 90 seconds at the touch of a single button. The software can instantly apply a standard analysis, such as McNamara, Ricketts, Steiner and Tweed. Some will even apply your own analysis using the automatically identified landmarks. A traced ceph can aid in treatment planning and helps to predict growth in a patient. You, as the doctor, already know that, so what can a traced ceph mean to your patients? Continue reading

Going Digital: It’s Easier Than You Think

If you haven’t switched to digital radiography, it’s likely due to concerns like these:

  • Operational challenges
  • Cost
  • Staff retraining

The misconceptions about digital radiography dissuade many oral health professionals from making the transition. They focus on the immediate impact of equipment changes and stop there.

Do you fall into this category? If so, you may not realize the potential for digital radiography to advance your dental practice objectives.

Misconception Reality Next Step
“Digital radiography isn’t worth the cost of computerizing my backend.”

If treatment rooms are not already computerized, adding digital radiography may seem like an expensive option.

Two key points:
# 1 – Not all digital radiography products require a computerized operatory. For example, phosphor plate systems have a workflow similar to film but can develop images much faster and do not require a treatment room computer. Some digital sensors  work with portable computing / display options, such as a tablet.
# 2  – Computerizing your back office and networking a good practice management system can actually reduce overall operational costs in many ways
Don’t assume all digital radiography products won’t be adaptable to the technology level of your practice. If you aren’t planning to computerize your treatment rooms, ask about mobile solutions or digital radiography products with a workflow similar to film.
“Digital sensors are big, bulky and hard to position.”

Many dentists are afraid that digital intraoral sensors are harder to position than film and are more uncomfortable for their patients.

Today’s digital intraoral sensors come in a variety of sizes and can capture a wide range of images. They’re designed for comfort and easy placement.

 

Look for sensors that:

– Come in different sizes

– Can capture different types of images

– Have positioning systems that facilitate placement

“Digital radiography is too expensive.”

Some practices are hesitant to purchase digital radiography products because the initial costs are higher than film radiography’s.

The upfront cost of digital radiography is more than film. However, this is a one-time expense. And, if you consider the savings in time and consumables (film/chemicals), you may discover that you actually spend less in the long run. Compare your yearly spend on film/chemicals to the cost of digital radiography equipment. Depending on how many images you capture annually, you may save by making the switch.

 

What are your concerns about digital radiography? Or if you’ve already made the switch to digital, what advice do you have for practitioners who haven’t? Continue reading