By Judy Kay Mausolf
In a recent blog, I shared with you some of the advice I give to my clients to help them cultivate a happier, healthier and higher performing culture while delivering care with more focus and passion! I covered the first fundamental—which is “Know Them”—in my previous post. In this blog, I want to reveal the second and third fundamentals of my philosophy for showing patients you care.
2. Don’t Judge! It is human nature to have our favorite patients, and we go above and beyond in delivering their care. We are, in essence, judging our patients based on their behavior. Sure, we will be courteous and polite, but before we go all out, we evaluate their worthiness first. It’s as if they need to meet some kind of external standard we have set in our mind. Unfortunately, we often treat certain patients differently based on external standards—such as being tardy, quirky, uptight, anxious or upset—and fail to deliver the level of care that we would for our favorite patients…our VIPs! Continue reading
By Matt Hendrickson
Orthodontic Business Director, Carestream Dental
At the busy orthodontic practice, there’s simply not enough room for stone model storage. Well-established practices can have decade’s worth of models taking up space onsite or gathering dust and wasting money in offsite storage. Even after patients move on and the appropriate number of years have passed, destroying stone models is also costly.
Like almost everything these days, the answer is digital. Intraoral scanners have made it easy to take digital impressions and software can render a digital model for case presentation. But what about all those existing stone models from before digital solutions were available? Fortunately, intraoral scanners can be also used to scan conventional models. And, when preferred, there are multi-functional extraoral imaging systems that not only capture panoramic, cephalometric and 3D images, but can also scan existing models and traditional impressions in order to digitize them at no additional per model cost. Continue reading
Whether you’re a CS PracticeWorks, CS SoftDent, CS OrthoTrac or CS WinOMS practice, the Global Oral Health Summit is where Carestream Dental software users go every year to learn how to boost the efficiency of day-to-day operations, improve the patient experience and promote their practices. In short, the Summit is for teams that want to take their practice to the next level, so Carestream Dental has stepped up its game with next-level courses, speakers, social events and networking opportunities.
- Learn from the Best
Industry consultants and renowned doctors share their insight with a personable and unique approach. Attendees can pick and choose the courses that fit their needs or choose from tracks based on either specialty or software. Courses cover case acceptance, change management, efficiency, improving practice marketing, practice technology, prevention, team building and digital oral health. Plus, keynote speaker Ryan Estis addresses how embracing change can be to your practice’s advantage.
- Become an Expert
In addition to lecture-style courses and panels on the latest industry trends, Carestream Dental trainer-led hands-on sessions walk users through the nuances of CS PracticeWorks, CS SoftDent, CS OrthoTrac and CS WinOMS, with both beginner/intermediate level and advanced level classes. These courses allow participants to work within the software while asking questions directly of software product experts. By the end of these hour-long courses, users will have learned the tricks and shortcuts needed to streamline their practice management.
- Earn CE Credits
All of the courses and sessions add up to be the perfect opportunity to earn Continuing Education credits—up to 13, in fact. Keeping up with education is important, no matter the specialty or attendee’s role, in order to stay on par with latest techniques and technology.
- Exchange Ideas, Not Just Business Cards
At the Summit, teams from across specialties and regions can connect with peers to exchange ideas, share solutions and build referral connections. Software-specific plenary sessions connect software users so they can exchange tips and learn about product updates, while the networking kick-off lunch helps attendees network and build referrals in a relaxed setting.
- Socialize Poolside
New friendships and connections can be made in the hallways on the way to class, or at the spa or by the pool. It’s no joke; the opening reception is poolside, broken up into specialty groups, with a special laser light show to close the evening. Doctors and staff can choose from any other number of social events over the course of the Summit to mix and mingle with peers from within their specialty or to network with practices from across the industry.
- Get Up, Get Moving
Get pumped up each morning with fitness programs offered by Carestream Dental. Studies show that exercise increases endorphins and enhances focus. On Friday, a Latin dance-inspired cardio workout is the caliente way to start the day. Saturday morning, join Carestream Dental team members for a fun walk/run that takes participants around the beautiful grounds of the hotel.
- Hack the System
Carestream Dental has invited innovators from MIT to host a hack-a-thon, a collaborative effort with other technology users to simulate real-world problem solving scenarios. If an attendee has a technology “hack,” idea or solution that they know will help other practices, this mass brainstorming session is for them. The solutions discussed during the hack-a-thon may be used to shape the future development of dental technology.
- Give Back
For those arriving in Orlando early, a special service project hosted by Clean the World brings attendees together over breakfast Friday morning to assemble hygiene kits that will then be provided to underprivileged members of the Orlando community. Carestream Dental will also be accepting donations on behalf of Clean the World, or attendees can donate unused toothbrushes, toothpaste and dental floss in designated drop-off boxes to be used in future kits.
- Relax, It’s Florida
Orlando in November, what’s not to love? In addition to the sunshine and warm weather, the beautiful Orlando World Center Marriott is a self-contained tropical paradise. For those who wish to venture outside the hotel, Carestream Dental intentionally left Sunday wide open for attendees to take advantage of all Orlando has to offer. The city’s “Show Your Badge” program lets attendees present their conference registration badge at participating restaurants for special discounts, and the hotel even offers shuttles to and from Disney World.
- Explore the Latest Technology
In the Carestream Dental Exhibitor Partners Pavilion, experience all the current technology and services Carestream Dental and its partners have to offer. Attendees can chat with representatives from Carestream Dental and dozens of other companies to find the solutions to the biggest challenges their practices’ face.
To learn more about all the Global Oral Health Summit has to offer, visit carestreamdental.com/globalsummit.
By Matt Hendrickson
Orthodontic Business Director, Carestream Dental
No matter how accurate the diagnosis or how strongly an orthodontist recommends someone undergo treatment, case acceptance ultimately lies with the patient and/or their parents. And they’re not just accepting treatment; they’re accepting you as their doctor for the next several months to several years. One way to both increase case acceptance and build trust between you and your patients is to go the extra mile and produce a traced cephalometric image during each case presentation.
Automatic landmark detection software can now trace a ceph in as little as 90 seconds at the touch of a single button. The software can instantly apply a standard analysis, such as McNamara, Ricketts, Steiner and Tweed. Some will even apply your own analysis using the automatically identified landmarks. A traced ceph can aid in treatment planning and helps to predict growth in a patient. You, as the doctor, already know that, so what can a traced ceph mean to your patients? Continue reading
If you haven’t switched to digital radiography, it’s likely due to concerns like these:
- Operational challenges
- Staff retraining
The misconceptions about digital radiography dissuade many oral health professionals from making the transition. They focus on the immediate impact of equipment changes and stop there.
Do you fall into this category? If so, you may not realize the potential for digital radiography to advance your dental practice objectives.
|“Digital radiography isn’t worth the cost of computerizing my backend.”
If treatment rooms are not already computerized, adding digital radiography may seem like an expensive option.
|Two key points:
# 1 – Not all digital radiography products require a computerized operatory. For example, phosphor plate systems have a workflow similar to film but can develop images much faster and do not require a treatment room computer. Some digital sensors work with portable computing / display options, such as a tablet.
# 2 – Computerizing your back office and networking a good practice management system can actually reduce overall operational costs in many ways
|Don’t assume all digital radiography products won’t be adaptable to the technology level of your practice. If you aren’t planning to computerize your treatment rooms, ask about mobile solutions or digital radiography products with a workflow similar to film.
|“Digital sensors are big, bulky and hard to position.”
Many dentists are afraid that digital intraoral sensors are harder to position than film and are more uncomfortable for their patients.
|Today’s digital intraoral sensors come in a variety of sizes and can capture a wide range of images. They’re designed for comfort and easy placement.
|Look for sensors that:
– Come in different sizes
– Can capture different types of images
– Have positioning systems that facilitate placement
|“Digital radiography is too expensive.”
Some practices are hesitant to purchase digital radiography products because the initial costs are higher than film radiography’s.
|The upfront cost of digital radiography is more than film. However, this is a one-time expense. And, if you consider the savings in time and consumables (film/chemicals), you may discover that you actually spend less in the long run.
||Compare your yearly spend on film/chemicals to the cost of digital radiography equipment. Depending on how many images you capture annually, you may save by making the switch.
What are your concerns about digital radiography? Or if you’ve already made the switch to digital, what advice do you have for practitioners who haven’t? Continue reading
As we look towards 2017, Carestream Dental asked a number of oral healthcare professionals what they think will be the top trends in the New Year. Here’s what Gary Radz, D.D.S., shared at the 2016 Global Oral Health Summit:
As part of our series on predicting future trends in dentistry, Carestream Dental reached out to a number of dental professions to get their thoughts on the subject. This is what Stephen D. Poss, D.D.S., had to say.
As the year comes to a close, Carestream Dental reached out to industry leaders asking for their predictions for oral health care in 2017. The chief editor of Dental Economics, Chris Salierno, D.D.S, had this to say:
By Chris Salierno, D.D.S, Chief Editor, Dental Economics
The way we practiced dentistry in 1955 was not all that different from 1965. Ditto for 1965 to 1975, and so on until we reached the new millennium. Sure, there were major innovations in technology and materials along the way, but they didn’t occur at the accelerated pace that they do today. Now, compare how dentistry was practiced in 2005 to 2015, the same ten year span, and you’ll be able to identify significantly more advancements in the way we provide care. This exponential growth in technology is not just unique to our profession and is observable in everything from cell phones to how we order a taxi cab.
Whether you need to encourage referrals because you are new to dentistry/the location or because the practice’s active patient database is looking a little quiet of late, there are many strategies that can be used to boost referral rates. Updating your practice’s equipment and devices is one useful option. By improving the patient experience and, therefore, encouraging word-of-mouth-marketing, as well as enhancing communication with patients and colleagues, cutting-edge technology can be used to differentiate your practice from the competition.
Educate and trust
It is agreed that imaging is an excellent tool for diagnostic and treatment planning purposes. It allows a “picture” to be understood by the clinician, with visualization that is not only better than ever before, but available in an instant. Further still, it is a highly effective way to communicate with patients and referring dentists. High-quality images can display the current clinical situation and then help to set expectations with regards to the next steps. In relevant cases, images can also facilitate discussions in complex cases. The discussion can take place with the patient whilst they are in the dental chair, making treatment more efficient for all. The patient has a better understanding and can quickly learn to trust the new dentist as he/she feels that they have “proof,” rather than just words. Continue reading
While there are many benefits when it comes to implementing cone beam computed tomography (CBCT) into your endodontic practice, purchasing a system is still a significant investment. In the Endodontic Practice article below, Jordan Reiss, Carestream Dental’s 3D imaging sales director, discusses the questions endodontists should ask when buying a new CBCT unit.
Are there any additional questions you would ask when investing in CBCT? Let’s discuss your thoughts below.