The Importance of Team Training When Implementing a New Practice Management System

Today, there are very few dental practices that do not have a practice management system installed. The days of front office staff flicking through a paper diary and shuffling notes from dentist to hygienist are long gone for most. Owners and practice managers spend hours researching the best system to suit their practice’s needs; perhaps they are a multi-site practice and so need a system that can cope with different locations, or maybe they require a piece of their existing equipment to integrate seamlessly with the software. The decision is an important one, as a lot of time and money is being invested. Sometimes, the area that can get overlooked due to resource constraints is the dental team’s involvement. Their inclusion and motivation for the practice management system is essential in its long-term success and full utilization.

Training the Team

If you are about to install a new system—or you are changing to alternative software—the initial training and ongoing support of the whole dental team is pivotal in its success. Even if there are members of the team who will use it to a lesser degree than others, their understanding of how the program works and where they can find certain information might prove beneficial in the future. Suppliers of practice management systems should offer comprehensive guidance and support for all members of staff; this should also be part of the decision maker’s criteria when assessing which system to purchase. Often, the training provided is an assortment of face-to-face teaching, self paced online training and written instructions, and then—when needed post-launch—webinars, telephone interactions and online forum support as appropriate. Continue reading

Go All In—Top Five Reasons to Go to the Global Oral Health Summit

By Mary Conditt, Director of Industry Relations

Top Five Reasons

  1. What you Learn in Vegas Doesn’t Have to Stay in Vegas

What do selfies, embezzlement, sleep apnea and edentulous surgical guides all have to do with each other? They’re just a few of the topics that are covered at the Global Oral Health Summit. Respected doctors and prominent industry consultants help you stay up to date with the latest trends and best practices. You can prioritize the courses that are most relevant to you with tracks based on specialty. Take what you learn back to your practice and immediately put your new-found knowledge to work. Click here to view the full program.

  1. Sweeten the Pot with Software Training

Quick, tell me everything you know about the Y screen in your practice management software! Depending on your role in the office, you may shrug and think it doesn’t apply to you, or you may get the uncomfortable suspicion that there are features of your software that you’re missing out on. No matter what your role, an efficiently run front desk affects the whole practice. At the Global Oral Health Summit, Carestream Dental’s experienced software trainers share with you all the tips, tricks and hacks you never knew you needed to streamline your workflow and reduce costs. Special tracks are available for CS SoftDent, CS PracticeWorks, CS OrthoTrac and CS WinOMS.

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