User-centered design and the voice of the customer drives innovation at Carestream Dental. Designers, developers, researchers and product line managers are sent into the field to observe the day-to-day workflows of real practices. Once a product is in the development stages, industry leaders are invited to the company headquarters to put the technology through its paces to ensure engineers are working in the right direction.
At the Global Oral Health Summit—being held Nov. 9-11 at the Gaylord Texan Resort and Convention Center just outside Dallas, Texas—this focus on the end-user can be seen throughout the event. Not only was the educational program designed with the input of real software users, but Carestream Dental’s designers, developers and leadership will be onsite seeking feedback and insight from attendees on the future of Carestream Dental technology. Numerous unique opportunities have been included in the program to give attendees and Carestream Dental staff time to interact and discuss what’s up-and-coming in the oral health field. Continue reading
User-centered designed has driven software innovation at Carestream Dental for the past several years, and listening to the voice of the customer has always played a key role in developing new products. The educational program for the 2018 Global Oral Health Summit is no different. When it came to assembling the program, Carestream Dental sought the feedback of past Summit attendees to learn more about what real users wanted to learn more about.
The expertise of Dawn Hill, Jan Odell, Angie Minks, Misty Mattingly, Jerilyn Bird, Barb Nissen, Carol Chambers and Barb Houser, all volunteers, were called upon to help the Carestream Dental team develop a carefully curated program and event experience. Along with user experience designers and trainers, the volunteers, reviewed all purposed sessions and provided valuable feedback to ensure the educational program would meet the needs of attendees by addressing the challenges real practices and teams face every day.
Ultimately—and in keeping with the workflow-based theme of the Summit, “Where Your Practice Meets Proficiency”—the courses selected for the Summit support one of the following concepts: Developing an Effective Dental Practice, Patient Engagement, Consultation, Case Acceptance, Patient Care and Treatment and Patient Billing and Patient Follow-Up. Continue reading